The primary way that we obtain a customer’s personal data is through the use of our enquiry form on our website. The type of personal data that we collect through this enquiry form includes the user’s: Name, Contact Number and Email Address. As well as any additional information that is provided by the client in the comment section of the enquiry form. As well as our enquiry form, we also have an account system set up on our support site that stores the Name and Email address of a user if they create an account.
An additional process for collecting and requesting personal data is the business phone line. Often when existing customers or potential customers call, they provide us with personal data in order to get back to them with a response if it is not resolvable or answerable over the phone at the given time. It may also be that we call a customer asking for a specific type of personal data in order to provide the best service/response. We do also require that the customer provides an appropriate billing address if any payment is going to be made as it is needed for the invoice. This is the only use of the billing address and we do not use the address for any other processes.
The last method of data collection that we use is Google Analytics. There is no personal data stored on our analytics, the only data we store is the nearest town/city that our site is being viewed from.
How We Use Data
As for our enquiry form and support site accounts. We use the personal data provided in order to contact said customer about their enquiry or help ticket. Using the email address provided, we will then send the customer a response email helping to answer their question. If we do not receive any response regarding the email, we will then call the customer on the number they have provided to notify them of the email that has been sent.
Once we receive personal data from our customers, if it is required for future service, we will store this data. Personal data such as the customer’s name, email address and contact number are simply used to contact the customer if/when necessary. The billing address that is required from customers making payments is used for the creation of the invoice(s).
The purpose of storing the location of our website visitors is so that we can see which locations we are ranking well in, and determine which locations need more SEO work. There is no way to identify a specific user based on the location as there is no personal data attached to the location, we only know that a user has visited our site from that approximate location.
All personal data that we store is not transferred outside the company and is not given to any third party organisations. The only reason that we would make an exception to this would be if the law requires us to provide said information.
All personal data is stored locally and is in a secure location. We have also taken efficient access precautions to reduce any chances of data being unlawfully accessed.
With stored personal data, we always remove any data that is no longer necessary. We are also happy to add/remove/change any personal data upon request of the individual. Data can be removed at any time, however, if there are any consequences that this could lead to we would inform the individual to ensure that it is in the customers best intentions.
What Are Cookies
For more information on cookies see the Wikipedia article on HTTP Cookies…
You can prevent the setting of cookies by adjusting the setting on your browser (see your browser ‘Help’ for how to do this). Be aware that disabling cookies will affect the functionality of this website. Therefore it is recommended that you do not disable cookies.
The Cookies We Set
This site uses Google Analytics which is one of the most widespread and trusted analytics solutions on the web for helping us to understand how you use the site and ways that we can improve your experience. These cookies may track things such as how long you spend on the site and the pages that you visit so we can continue to produce engaging content. They also allow us to see locations that users are browsing from so that we can improve our SEO (search engine optimisation) wherever needed. The location is not linked to a specific user and is limited to the closest town/city, so it is not possible for anyone to identify your exact location or any personal data using this.
For more information on Google Analytics cookies, see the official Google Analytics page.
Hopefully, that has clarified things for you and as was previously mentioned, if there is something that you aren’t sure whether you need or not, it’s usually safer to leave cookies enabled in case it does interact with one of the features you use on our site. If you require any more information or believe that something is unclear, please contact us through one of our preferred contact methods.